Section 01
Introduction
tp999 ("we", "us", "our") operates the online gaming platform accessible at https://tp999.app. We are committed to protecting the privacy and personal data of every player who registers and plays on the tp999 platform, including all Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.
This Privacy Policy describes how tp999 collects, uses, stores, shares, and protects your personal information when you access or use the tp999 platform, including our website, mobile interface, customer support channels, and any other services we provide. It also explains your rights in relation to your personal data and how you can exercise those rights.
This Privacy Policy should be read together with the tp999 Terms & Conditions. By registering an account on tp999 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
Scope: This Privacy Policy applies to all personal data collected by tp999 in connection with the operation of the tp999 platform. It applies to registered players, visitors to the tp999 website who have not yet registered, and individuals who contact tp999 through any support or communication channel.
Section 02
Data We Collect
tp999 collects the following categories of personal data from players and website visitors:
| Category |
Examples |
Purpose |
| Identity Data |
Full name, date of birth, government-issued ID number, selfie/photo for KYC |
Account registration, age verification, KYC compliance |
| Contact Data |
Email address, mobile number, residential address |
Account communication, support, notifications |
| Financial Data |
GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history |
Processing deposits and withdrawals, AML compliance |
| Gaming Data |
Game history, bet amounts, win/loss records, session duration, bonus usage |
Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data |
IP address, device type, browser type, operating system, login timestamps |
Security, fraud prevention, platform optimisation |
| Usage Data |
Pages visited, features used, click patterns, session duration |
Analytics, platform improvement, personalisation |
| Communications Data |
Support chat transcripts, email correspondence, feedback submissions |
Customer support, quality assurance, dispute resolution |
| Marketing Preferences |
Opt-in/opt-out status for promotional emails and SMS |
Sending relevant promotions and offers to consenting players |
Sensitive Data: tp999 may collect government-issued identification documents (such as a Philippine passport, SSS ID, UMID, or driver's licence) as part of the KYC verification process. This data is treated with the highest level of security and is used solely for identity verification and regulatory compliance purposes.
Section 03
How We Collect Data
tp999 collects personal data through the following means:
- Direct Submission: When you register an account on tp999, complete your player profile, submit KYC documents, make a deposit or withdrawal request, contact customer support, or participate in a promotion, you directly provide us with personal data.
- Automated Collection: When you visit and interact with the tp999 platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, and browsing behaviour on the platform.
- Payment Processors: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or another supported payment method, the relevant payment provider may share transaction confirmation data with tp999 to facilitate the processing of your request.
- Identity Verification Providers: tp999 may use third-party KYC and identity verification service providers to assist in verifying the identity and age of players. These providers may share verification results and associated data with tp999.
- Fraud Prevention Services: tp999 may receive data from third-party fraud detection and prevention services to help identify and prevent fraudulent activity on the platform.
- Publicly Available Sources: In limited circumstances, tp999 may supplement the information you provide with data obtained from publicly available sources, such as public records or social media profiles, where this is necessary for fraud prevention or compliance purposes.
Section 04
How We Use Your Data
tp999 uses the personal data we collect for the following purposes:
- Account Management: To create, maintain, and manage your tp999 player account, including verifying your identity and age during registration and KYC.
- Service Delivery: To provide you with access to tp999's gaming services, process your bets, calculate and credit winnings, and manage your account balance.
- Financial Transactions: To process deposits and withdrawals via your chosen payment method, including GCash, PayMaya, and Philippine bank transfers.
- Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and responsible gaming mandates.
- Responsible Gaming: To monitor your gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, loss limits, cooling-off periods, and self-exclusion.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other prohibited conduct on the tp999 platform.
- Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
- Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the tp999 platform.
- Legal Proceedings: To establish, exercise, or defend legal claims in connection with the tp999 platform.
Marketing: tp999 will only send you marketing communications if you have opted in to receive them during registration or through your account settings. We will never send unsolicited marketing messages. Each marketing communication will include a clear and easy opt-out mechanism.
Section 05
Legal Basis for Processing
tp999 processes your personal data on the following legal bases, in accordance with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173):
- Contractual Necessity: Processing is necessary for the performance of the contract between you and tp999 — specifically, to provide you with access to the tp999 gaming platform and to process your financial transactions.
- Legal Obligation: Processing is necessary for tp999 to comply with its legal and regulatory obligations under Philippine law, including AML regulations, KYC requirements, and responsible gaming mandates.
- Legitimate Interests: Processing is necessary for tp999's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and platform analytics — provided that these interests are not overridden by your rights and interests.
- Consent: For marketing communications and certain non-essential cookies, tp999 relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Section 06
Data Sharing & Disclosure
tp999 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
- Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, to facilitate deposits and withdrawals from your tp999 account.
- KYC and Identity Verification Providers: Third-party service providers engaged by tp999 to perform identity verification and age checks as part of the KYC process.
- Fraud Prevention and Security Providers: Third-party services that assist tp999 in detecting and preventing fraudulent activity, account abuse, and money laundering.
- Game Software Providers: Third-party game developers and live casino operators whose games are available on the tp999 platform may receive limited gaming data necessary for the operation of their games.
- Analytics Providers: Third-party analytics services that help tp999 understand how players use the platform, in order to improve the user experience. Data shared with analytics providers is aggregated or pseudonymised where possible.
- Regulatory and Law Enforcement Authorities: Philippine government agencies, regulatory bodies (including PAGCOR), law enforcement agencies, and courts, where tp999 is required by law to disclose your personal data or where disclosure is necessary to protect the rights, property, or safety of tp999, its players, or the public.
- Professional Advisers: Lawyers, accountants, auditors, and other professional advisers engaged by tp999, subject to strict confidentiality obligations.
Third-Party Processors: All third parties with whom tp999 shares personal data are required to process that data only in accordance with tp999's instructions and applicable data protection law. tp999 does not permit third-party processors to use your personal data for their own purposes.
Section 07
Cookies & Tracking Technologies
tp999 uses cookies and similar tracking technologies on the tp999 platform. A cookie is a small text file placed on your device when you visit a website. Cookies help tp999 recognise your device, remember your preferences, and improve your overall experience on the platform.
tp999 uses the following categories of cookies:
- Strictly Necessary Cookies: These cookies are essential for the tp999 platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
- Performance and Analytics Cookies: These cookies collect information about how players use the tp999 platform — such as which pages are visited most frequently and whether error messages are received. This data is used to improve the platform. These cookies do not collect personally identifiable information.
- Functionality Cookies: These cookies allow tp999 to remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience.
- Marketing Cookies: These cookies are used to deliver promotional content that is relevant to your interests. They are only placed on your device with your consent.
Managing Cookies: You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the tp999 platform and prevent you from accessing certain features. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
Section 08
Data Retention
tp999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
- Account and Identity Data: Retained for the duration of your active tp999 account, and for a minimum of five (5) years following account closure, in accordance with Philippine AML and KYC record-keeping requirements.
- Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping regulations.
- Gaming Activity Data: Retained for the duration of your active account and for three (3) years following account closure, for dispute resolution and responsible gaming monitoring purposes.
- Customer Support Communications: Retained for three (3) years from the date of the last communication, for quality assurance and dispute resolution purposes.
- Marketing Preference Data: Retained until you withdraw your consent to receive marketing communications, or until your account is closed, whichever is earlier.
- Technical and Usage Data: Retained for up to thirteen (13) months from the date of collection, after which it is aggregated or deleted.
Upon expiry of the applicable retention period, tp999 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.
Section 09
Data Security
tp999 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- Encryption of personal data in transit using Transport Layer Security (TLS) protocols.
- Encryption of sensitive data at rest, including financial data and KYC documents.
- Strict access controls ensuring that personal data is accessible only to tp999 personnel and authorised third parties who have a legitimate need to access it.
- Regular security assessments and penetration testing of the tp999 platform.
- Multi-factor authentication requirements for access to systems containing personal data.
- Staff training on data protection and information security best practices.
- Incident response procedures to detect, report, and address personal data breaches promptly.
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tp999 will notify the relevant Philippine regulatory authority and, where required, affected players, in accordance with the notification requirements of the Data Privacy Act of 2012 and its implementing rules and regulations.
While tp999 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your tp999 account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
Section 10
Your Rights
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have the following rights in relation to your personal data held by tp999:
- Right to Be Informed: You have the right to be informed about how tp999 collects and uses your personal data. This Privacy Policy fulfils that obligation.
- Right of Access: You have the right to request a copy of the personal data that tp999 holds about you, along with information about how it is being processed.
- Right to Rectification: You have the right to request that tp999 correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You have the right to request that tp999 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to tp999's legal and regulatory retention obligations.
- Right to Object: You have the right to object to tp999's processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to tp999's overriding legitimate grounds.
- Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that tp999 transmit that data to another data controller where technically feasible.
- Right to Withdraw Consent: Where tp999 processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that tp999 has processed your personal data in violation of applicable data protection law.
Exercising Your Rights: To exercise any of the rights listed above, please contact the tp999 Data Privacy team at the email address provided in Section 13 of this Privacy Policy. tp999 will respond to all valid requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case tp999 will notify you of the extension and the reasons for it.
Section 11
Children & Minors
The tp999 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. tp999 does not knowingly collect personal data from individuals under the age of 21.
Underage Access: If tp999 discovers or is notified that a player is under the age of 21, we will immediately suspend the account, delete all personal data associated with the account to the extent permitted by law, void all pending bets, and forfeit any winnings accumulated by the underage player. If you believe that a minor has registered on tp999, please contact our support team immediately.
tp999 employs age verification measures during the registration process and as part of the KYC verification procedure to prevent underage individuals from accessing the platform. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.
Section 12
Changes to This Privacy Policy
tp999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the tp999 platform.
When material changes are made to this Privacy Policy, tp999 will notify registered players by email to the address associated with their account, or through a prominent notice on the tp999 platform, at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of the tp999 platform after the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and close your account before the revised policy takes effect.
We encourage you to review this Privacy Policy periodically to stay informed about how tp999 is protecting your personal data.
Section 13
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or tp999's handling of your personal data, please contact our Data Privacy team using the details below:
Live Chat
Available 24/7 via the tp999 platform
Response Time
Within 30 calendar days for data rights requests; within 5 business days for general enquiries
National Privacy Commission
If you are not satisfied with tp999's response to your data privacy concern, you may file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).