Frequently Asked
Questions at tp999

tp999 accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• PhilSys National ID (ePhilID)
• SSS ID or UMID Card
• Driver's Licence (LTO)
• PRC Professional ID
• Voter's ID

You will need to upload a clear photo of the front and back of your chosen ID, plus a selfie holding the ID. KYC verification is usually completed within 24 hours on business days.

No. tp999 strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms & Conditions and may result in permanent account suspension and forfeiture of all balances. If you have accidentally created a duplicate account, please contact our support team immediately to resolve the issue.

Some account details — such as your registered name and date of birth — cannot be changed after KYC verification, as they must match your government ID. For other details like your email address, mobile number, or home address, go to Account Settings > Personal Information and submit a change request. You may be asked to provide supporting documentation for certain updates.

On the tp999 login page, click "Forgot Password?" and enter your registered email address or mobile number. You will receive a password reset link via email or a one-time PIN (OTP) via SMS. Follow the instructions to set a new password. For security, your new password must be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and symbols.

Accounts are temporarily locked after 5 consecutive failed login attempts as a security measure. The lock is automatically lifted after 30 minutes. If you believe your account was locked due to suspicious activity or if you cannot regain access after the waiting period, contact tp999's 24/7 live chat support team for immediate assistance.

Yes. tp999 strongly recommends enabling two-factor authentication on your account. You can activate 2FA via Account Settings > Security. Once enabled, every login will require both your password and a one-time code sent to your registered mobile number via SMS. This adds a critical layer of protection against unauthorised access to your tp999 account.

tp999 supports a wide range of Philippine payment methods to make depositing as convenient as possible:

• E-wallets: GCash, PayMaya (Maya), ShopeePay
• Online Banking: BPI Online, BDO Online, Metrobank Online, UnionBank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier, Palawan Express
• Instapay / PESONet bank transfers

All transactions are processed in Philippine Peso (₱). No currency conversion fees apply for PHP deposits.

The minimum deposit on tp999 is ₱100 for most payment methods, including GCash and PayMaya. Some over-the-counter channels may have a slightly higher minimum due to processing fees imposed by the payment partner. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your chosen payment method's own restrictions.

Most deposits via GCash, PayMaya, and online banking are credited to your tp999 account instantly or within a few minutes. Over-the-counter deposits may take up to 30 minutes to 2 hours after payment confirmation. If your deposit has not reflected after 2 hours, please contact tp999 support with your transaction reference number and proof of payment.

tp999 does not charge any deposit fees on its end. However, some payment providers — particularly over-the-counter channels like Cebuana Lhuillier or M Lhuillier — may charge their own service fees. GCash, PayMaya, and most bank transfers to tp999 are free of charge. Always check with your payment provider for their applicable fees before transacting.

To withdraw from tp999, go to Account > Withdraw, select your preferred withdrawal method (GCash, bank transfer, etc.), enter the amount you wish to withdraw, and confirm the request. Your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit, where possible.

Withdrawal processing times on tp999 are as follows:

• GCash / PayMaya: Within 1–3 hours
• BPI / BDO / Metrobank (Instapay): Within 1–24 hours
• PESONet bank transfer: 1–2 business days

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. tp999 processes withdrawal requests 7 days a week, including holidays, but bank processing times are outside our control.

The minimum withdrawal amount on tp999 is ₱200. Maximum single withdrawal limits vary by payment method — GCash withdrawals are subject to GCash's own daily limits (currently ₱100,000 per day for fully verified GCash accounts). For large withdrawals exceeding ₱50,000, tp999 may request additional verification for security purposes. Contact support if you need to arrange a high-value withdrawal.

tp999 offers a welcome bonus for new Filipino players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the tp999 promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you must bet a total amount equal to the bonus multiplied by the wagering factor before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less.

Yes. If you prefer to play without bonus restrictions, you can opt out of promotional offers in your Account Settings > Promotions. Players who have activated responsible gaming tools such as self-exclusion or cooling-off periods are automatically removed from all marketing and bonus communications for the duration of their restriction.

tp999 offers a comprehensive gaming library designed for Filipino players, including:

• Slots: Hundreds of video slots from leading providers, including jackpot slots
• Live Casino: Live baccarat, roulette, blackjack, and game shows with real dealers
• Sports Betting: PBA, NBA, UFC, boxing, football, and more — including sabong
• Bingo: Online bingo rooms with multiple card options and chat features
• 1001 Nights: tp999's signature themed game experience

New games are added regularly. Check the tp999 lobby for the latest additions.

Yes. tp999 is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser at tp999.app — no app download required. The mobile experience is designed to be smooth and responsive, whether you are playing on a budget Android phone or the latest iPhone. A stable internet connection (4G/LTE or Wi-Fi) is recommended for live casino games.

All games on tp999 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency. tp999 operates in compliance with applicable Philippine gaming regulations overseen by PAGCOR.

tp999 provides a full suite of responsible gaming tools accessible from your account dashboard:

• Deposit Limits — daily, weekly, or monthly caps
• Loss Limits — maximum loss thresholds per period
• Session Time Limits — automatic session cutoffs with reality check reminders
• Cooling-Off Period — temporary account suspension (24 hours to 30 days)
• Self-Exclusion — longer-term exclusion from 6 months to permanent
• Marketing Opt-Out — stop receiving promotional communications
• Activity Statements — full history of your deposits, losses, and time played

For more details, visit our Responsible Gaming page.

To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Self-exclusion takes effect immediately and cannot be reversed before the chosen period ends — no exceptions. If you need to request self-exclusion urgently, contact tp999's 24/7 live chat support and we will process it right away.

The minimum age to register and play on tp999 is 21 years old, in line with Philippine gambling laws. All players are required to complete KYC age verification before making their first deposit. If tp999 discovers that a player is under 21, the account will be immediately suspended, all funds frozen, and any winnings forfeited. Underage gambling is a serious offence under Philippine law and tp999 cooperates fully with PAGCOR and relevant authorities on all related matters.

If your game disconnects mid-round due to a network issue, tp999's system automatically records the state of your game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off. If the round had already been resolved by the server before you reconnected, the result stands and your account balance will reflect the correct outcome. If you believe there is a discrepancy, contact support with the game name, date, and approximate time of the incident.

Slow loading is usually caused by a weak internet connection or a cached browser issue. Try the following steps:

• Switch from mobile data to Wi-Fi, or vice versa
• Clear your browser cache and cookies, then reload the page
• Try a different browser (Chrome, Firefox, or Safari are recommended)
• Disable any VPN or proxy you may be using
• Restart your router or mobile device

If the issue persists across multiple devices and connections, tp999 may be undergoing scheduled maintenance. Check our official channels for any service announcements.

On Android (Chrome): Open Chrome, tap the three-dot menu, go to Settings > Privacy and Security > Clear browsing data. Select "Cached images and files" and "Cookies and site data," then tap Clear data.

On iPhone (Safari): Go to Settings > Safari > Clear History and Website Data, then confirm. Note this clears all Safari browsing data, not just tp999.

After clearing the cache, reopen tp999.app and log in again. This resolves most display and loading issues on mobile browsers.

tp999 offers multiple support channels available 24 hours a day, 7 days a week:

• Live Chat: The fastest option — click the chat icon on any tp999 page for instant assistance
• Email: Send your query to [email protected] — responses within 2 hours on average
• FAQ & Help Center: Browse this page for instant answers to common questions

When contacting support, please have your registered email address or username ready, along with any relevant transaction reference numbers or screenshots to help us resolve your issue faster.